Capture enquiries
Connect contact details and customer requirements to the relevant workflow.
WhatsApp automation for business
Let a WhatsApp enquiry start real business work.
Connect customer conversations to the processes behind them. VNLA can capture details, start a workflow, send configured updates and hand the conversation to your team when needed.
Move beyond isolated messages
Important customer details should not stay buried in a conversation. Use supported WhatsApp interactions to begin or continue a structured process.
Continue the process
Request missing information, send updates and trigger configured next steps.
Hand off to people
Move a conversation to a staff member when the request needs personal assistance.
Use WhatsApp across the customer journey
Design communication around customer consent, your approved message templates and the needs of each process.
Lead qualification
Gather the information your sales team needs before following up.
Quote follow-up
Keep approved quotes and scheduled reminders connected to the customer.
Customer support
Classify requests, provide configured updates and escalate to your team.
Make the next step automatic
Build a workflow around the way your business works.
Start your first month free — no payment details required.