Conversations, contacts & leads
Turn incoming conversations into structured customer records and accountable next actions.
Website Chat conversations
Contact and lead records
Assignment and follow-up tasks
Supervised beta · actively evolving
Turn conversations and business processes into intelligent workflows.
VNLA gives growing businesses one place to manage customer conversations, contacts, leads, quotes, tasks, approvals and repeatable workflows — with AI helping where it adds real value and people staying in control.
33 workflow templates in the current catalogue
•
Designed and built in South Africa
WORKFLOW RUN
Running
New customer enquiry
Customer starts a conversationWebsite Chat / connected channel
✓
Capture & understandContact, requirements and intent
✓
Create the next business actionLead, task, quote, approval or handoff
Keep work movingFollow-up, wait, approve, assign or respond
Current product direction: supervised beta with real workflow execution, testing and human oversight.
Core workspace live
Connected channels depend on setup
Some providers still rolling out
THE VNLA PLATFORM
More than a chatbot.
More than a chatbot.
A business workflow workspace.
VNLA combines customer communication, structured business data and workflow automation so your team can move work forward without relying on disconnected inboxes, spreadsheets and manual reminders.
Template-led workflow builder
Start from a curated business process instead of building automation from an empty canvas.
Guided 4-step setup
Editable drafts and versions
Validate and test before publishing
Quotes & product catalogue
Use your own products and services inside quote workflows with staff review kept in the loop.
Products and services catalogue
Draft quote generation
Catalogue import support
Approvals & human handoff
Automate routine work without removing human judgment from important decisions.
Approval inbox
Assign decisions to people or roles
Pause automation for human takeover
AI inside the workflow
Use approved AI models to classify intent, extract information, summarize and prepare useful drafts.
Intent classification
Structured information extraction
Response and quote-description drafting
Research & business intelligence
Launch structured research workflows for market, competitor, pricing and expansion questions.
Reusable research templates
Business context and authorised data
Credit-aware research preparation
GUIDED AUTOMATION
Choose the process. Choose what starts it. Configure your business rules. Then test it.
The VNLA workflow experience is built around predictable, editable templates. Your team can configure the workflow, test the draft safely and publish a controlled version when it is ready.
Conditions
Delays
Tasks
Approvals
Human handoff
Ask & wait
Quotes
Email
WhatsApp*
Schedules
1
Choose a templateStart with the business outcome you want.
2
Choose a triggerManual, Website Chat, schedule or another enabled channel.
3
Add your business settingsProducts, staff, rules, messages and other required context.
4
Review, test & publishValidate the draft before turning it on.
WORKFLOW TEMPLATE LIBRARY
33 starting points for real business processes.
VNLA now includes a broad template catalogue across sales, customer service, finance, operations, onboarding and research. Templates are copied into your workspace so they can be configured for your own business.
Template availability is capability-aware: VNLA only lets a workspace create and publish a template when the required workflow actions and trigger/integration are available for that workspace.
Sales
Capture, quote and follow up
Lead Capture & Qualification
Draft Quote Generation
Quote Follow-Up
Quote-to-Job
Retailer Reorder Request
Customer service
Support and customer journeys
Customer Support & Human Handoff
Website Chat Acknowledgement
Customer Feedback
Customer Onboarding
Warranty Registration & Claims
Operations
Coordinate repeatable work
Appointment Booking
Document Collection
Order Status
Service Request / Job Card
Site Assessment Request
Delivery Coordination
Daily Business Summary
Maintenance & Renewal Reminders
Finance & internal control
Keep decisions accountable
Payment Reminder
Internal Approval
Purchase Request & Approval
Expense Submission
Supplier Onboarding
Research & Insights
Turn business questions into structured studies
Market Research Study
Competitor Analysis
Pricing Research
Customer Survey Study
Product / Business Idea Validation
Customer Feedback Analysis
Industry Trend Monitoring
Location / Expansion Study
Supplier Research
Campaign Research Brief
TRIGGERS & CHANNELS
Start workflows from the way work actually arrives.
VNLA's workflow engine now supports several trigger types, while provider-based channels remain controlled by each workspace's configuration and beta rollout status.
Manual & scheduled workflows
Run a workflow on demand or configure recurring business processes using scheduled triggers.
Website Chat
Use website conversations as workflow events, capture customer context and reply inside the same conversation.
WhatsApp Business
Connected tenant-owned Meta WhatsApp accounts can participate in supported workflow messaging flows.
Hosted forms & email
Hosted-form and email capabilities depend on the enabled application and AWS/tenant configuration.
SMS & social channels
Additional providers are represented in the platform but are not yet general self-service capabilities.
Webhooks & external integrations
Integration capabilities are being hardened with explicit security, retry and failure-handling boundaries.
HOW IT WORKS
From message or event to accountable action.
VNLA connects the customer interaction or business event to the process behind it.
01
Something happens
A customer message arrives, a user runs a process, a form is submitted or a schedule becomes due.
→
02
VNLA structures the context
Contacts, conversation data, inputs and business rules are made available to the workflow.
→
03
The workflow executes
Create records, classify intent, prepare a quote, assign tasks, wait, request approval or send a response.
→
04
Your team keeps control
Review approvals, take over conversations, inspect results and track workflow activity.
INSIDE THE CURRENT APP
A working business workspace,
A working business workspace,
not just automation in the background.
The VNLA application now brings workflow activity together with the people, business context and operational records your team needs to act on it.
Core workspace areas
DashboardConversations, leads, quotes, tasks and workflow activity.
ConversationsCustomer messages, staff replies and handoff controls.
Contacts & leadsStructured customer records linked to workflow activity.
WorkflowsTemplates, drafts, publishing, versions, runs and diagnostics.
QuotesDraft quote generation using your business catalogue.
ApprovalsReview and record controlled workflow decisions.
Business settingsProfile, brand context, products, services and automation defaults.
Users & accessTenant roles and controlled access to workspace features.
Chat with VNLA
Did my last workflow finish?
I can check workflow activity in your workspace and point you to the right screen.
Show my recent leads.
VNLA can help you work with information and features already inside your workspace.
Workflows
Recent leads
Usage & credits
Navigation help
The in-app assistant is separate from customer conversations. It helps your team work with the VNLA workspace itself.
SUPERVISED BETA
VNLA is being prepared for broader business use.
The platform is already running real application flows, while deployment, integration and operational gates continue to be tightened before broader public rollout. Join the beta list if you want to evaluate VNLA for a process in your business.
✓ Template-led workflow automation
✓ Human approvals and handoff
✓ Business-specific configuration
Talk to VNLA
Tell us which process you want to improve or automate.
Prefer WhatsApp? Ask VNLA how automation can help your business.
Start WhatsApp chat